Patient 45-Day Ortho Guarantee

Here at Ortho Molecular Products, we stand behind our products and quality controls. If you are a patient and are not satisfied – for any reason - with a product you purchased from an authorized Ortho Molecular Products healthcare practitioner, you may request a refund or replacement within 45 days following the date of purchase.

To process your return request, please contact your practitioner’s office from which you purchased the product. If you aren’t able to return your product to your practitioner under your practitioner’s return policy, you may contact our Customer Service team at 800.332.2351 for assistance.

You may be asked to verify information, provide a valid proof of purchase, submit photos of your product and its packaging, or return all or a portion of the product us. We may deny Ortho Guarantee requests for cases of suspected fraud or where we conclude that the purchaser has abused the Ortho Guarantee.

Because we are unable to control the quality of products sold by unauthorized sellers, our Ortho Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet marketplace sites, unless otherwise prohibited by law. The Ortho Guarantee is also limited to original, end-user purchasers in the United States. We may amend or terminate the Ortho Guarantee at any time without notice.

Practitioner Return Policy

• The ground shipping (if selected) will be waived for orders of $275.00 or more.
• You must have a valid shipping address on file with Ortho Molecular.
• Ortho Molecular labeled items can be returned within 30 days from purchase.
• No credits will be given to complaints that are received after 30 days from the date of purchase.
• No refunds/credits will be given on soft gel products or products formulated with live organisms.
• No refunds/credits will be given on private label items.
• Patient returns are accepted for full credit.
• Drop Shipments include a $6.00 handling fee plus shipping charges.

Please contact our Customer Service department at 1-800-332-2351 with the product name, lot number and number of bottles you wish to return. Return request will be reviewed and processed.

Please note: Packages that are received without approval will be returned to the sender.

If you received a package that has been damaged, please save the original box and all of the contents. Please call us as soon as possible. Claims for defective or damage product must be made within 7 days of receipt of product(s).

If you have any question/concerns, please contact Ortho Molecular at 800-332-2351.